What our Customers say...


Taylor Grimes and the East Charlotte SERVPRO team were complete professionals when helping us recover our Commercial Building after a fire. Will be calling them again in the future

I had the pleasure of meeting Taylor Grimes. She is an excellent representative of your company. Very knowledgeable of the processes and core business you offer. We look forward to utilizing the services you offer in the future. We always like it when a representative has the customer's best interest in mind!

We had a small fire in our body shop. Austin Smith with SERVPRO came out to inspect the damages and explained what the process would be to get out shop back in working order as far as the cleaning. Austin was very professional in explaining the process and advised me he would need a week to the tear out and do the cleaning. Austin was a man of his word and him and his crew worked after hours to get it all done while trying not to disrupt our daily business. The crew that was here were all very polite and professional and had it all cleaned within the time frame initially stated. I was very pleased with the progress I saw every morning when I walked into the shop. Everything looks awesome and our shop is cleaner than it has been in years. We had several years of built up dust in the rafters and walls and it is all clean now. I will recommend Austin and SERVPRO to everyone I see. They are a very professional company and made the process painless.

My experience with SERVPRO has been outstanding, especially my experience with Austin, who has served as my face to face contact since the night of the fire. Austin (and the collective SERVPRO team) has been responsive and professional from the start. He informs me with clarity, follows through without exception, and has served as a great partner through the entire process. I can count on him. He is THE reason I continue to work through SERVPRO as we plan and complete repairs

The entire SERVPRO team went above and beyond to work with us on remediation of mold in our house. Chris met us at least 4 times to discuss the process and plan - which was extensive. He answered every question quickly and thoroughly and made us feel like we were in good hands. And we were! Austin, the project manager, and his team (some of whom were Tom, Corey, Roy, Brittany, Justin and Joe) were extraordinarily professional, courteous and hard-working. I felt like SERVPRO and their team were personally invested in making sure our house was completely remediated as quickly as possible. I wish every service vendor was like this team of people. When you need SERVPRO, things are not going well so to find people who are empathetic and responsive is like a dream. With their hard work (and it was hard work!) all areas of our house passed the clearance testing on the first retest which is amazing. We can rest easy knowing our house is probably the cleanest of anyone we know now! I cannot recommend them highly enough.

Austin (PM) was great and very professional. He came out promptly and gave us an honest assessment of what was going on. He worked around our schedule and made sure we were comfortable and aware of the process. His crew was friendly and professional and made us feel like valued customers at all times, especially Tom who went to great lengths to communicate and keep us in the loop. Highly recommend using them.

This SERVPRO team did a fantastic job. From the outset they were communicative, professional, and followed through every step of the way. The thoroughness of their work was most appreciated and the restoration they provided to our flooded basement truly exceeded my expectations.

I cannot recommend SERVPRO of East Meck. /Matthews Charlotte highly enough. We returned from a vacation to a massive plumbing leak that devastated our master bathroom. SERVPRO was recommended by our insurers, and had done some work in our neighborhood so we immediately thought of them. The team immediately jumped on the project, using their resources to stop the damage, remove the damaged components (which was completely everything) and used very high tech drying equipment to remediate the damage. We think so much of their work that we are planning to use them for replacement and new construction to get the bathroom back to where it needs to be. A++ for SERVPRO.

The SERVPRO team was awesome! I am so impressed by the work performed as well as their exceptional professionalism. A sincere thank you to a special group.

We had the unfortunate incident of dealing with soot/smoke damage to our home. SERVPRO did an amazing job helping us get the damage cleaned up, including the cleaning of carpets and duct work. They went above and beyond working around our schedules to get our home back to the condition it was before the damage.  We highly recommend.

You have been an excellent communicator and your team is VERY efficient! Great working with you.

Thanks for the speedy help!

Always there when you need them!!! Hands down the best in Charlotte.

I returned from vacation to find water damage from a roof leak and am extremely grateful to Jonathan for not only his quick response, but how he helped me and my family during this crisis. Very impressed by the service I received.

This team traveled across the country when Texas really needed them from a deep freeze. Corey, Marquis and team were so incredible taking care of us and our neighbors.  Professional, polite and very responsive.  Thank you!

Nobody can truly be prepared for a fire and the damage it creates. Finding a professional company that can simplify the process and look out for your best interest goes a long way to getting through it. I can't thank SERVPRO enough for all they've done for me since then. From packing out all of our stuff, to cleaning and restoring our home and most of all heartfelt communication.

Our hotel had a pipe break on 14th floor at 2am in the morning.  Major water damage was happening on the floors below. SERVPRO responded to my call at 2am and were on site within thirty minutes.  After the initial emergency services they walked me through the entire process and kept me up to date everyday until all the areas were taken care of. I can't thank them enough for being there when we needed them most!

The SERVPRO team came out cleaned the duct work to our home and they did an excellent job. The team showed up on time, explained what they were going to do, and followed through professionally and courteously. All of the registers were cleaned and everything was put back in place. Would recommend them to everyone.

Thank you for getting out to us so quickly. The crew was awesome and worked efficiently to clean everything back up timely. I thought that it was going to be an all-day thing. Fantastic group!

The team at SERVPRO of East Mecklenburg/Matthews did a great job of communicating and cleaning our office efficiently. 

We suffered water damage at our Ballantyne hotel and Chris and Austin responded quickly and did a great job at everything. 

I suffered a devastating fire at my home. It was considered a total loss but SERVPRO of East Mecklenburg/Matthews helped with getting a list and pictures of all contents. They were timely and courteous throughout the whole process. Thanks guys! 

The emergency response team took the time to answer my questions related to the water damage that occurred in my home. 

We had suffered from a crazy water damage from a failed sprinkler system and the crew was quick to respond. They did a great job saving our new construction that was just completed and dried everything out fast and efficiently. 

Water flooded my home in my Mint Hill residence and the SERVPRO of East Mecklenburg/Matthews crew responded very quickly and cleaned up everything and got my home back to normal. 

The crew was extremely prompt when I suffered water damage in my Charlotte home. They were very courteous and attentive to every detail. 

Extremely well pleased with everything. Austin and the crew were great! 

You guys were knowledgeable and professional throughout the whole process. Thanks so much! 

SERVPRO of East Mecklenburg/Matthews staff was very courteous and helpful throughout the duration of the job 

I don't hand out 5 star reviews unless deserved and I'm rarely impressed, especially with construction.  The maintaining of appearance of professionalism and thoroughness to the end was top notch!  No group is perfect but I'd be proud of claiming these guys if they were my employees. 

Keep doing what y'all are doing!

Chaz is an excellent person to work with.  Polite, prompt and professional!

Amazing customer service.  Very appreciative!

Sean was very courteous.  He showed much concern from beginning to end.  He stepped in when another company failed me.