What our Customers say...

Fire Damage Testimonials

We had a small fire in our body shop. Austin Smith with SERVPRO came out to inspect the damages and explained what the process would be to get out shop back in working order as far as the cleaning. Austin was very professional in explaining the process and advised me he would need a week to the tear out and do the cleaning. Austin was a man of his word and him and his crew worked after hours to get it all done while trying not to disrupt our daily business. The crew that was here were all very polite and professional and had it all cleaned within the time frame initially stated. I was very pleased with the progress I saw every morning when I walked into the shop. Everything looks awesome and our shop is cleaner than it has been in years. We had several years of built up dust in the rafters and walls and it is all clean now. I will recommend Austin and SERVPRO to everyone I see. They are a very professional company and made the process painless.

My experience with SERVPRO has been outstanding, especially my experience with Austin, who has served as my face to face contact since the night of the fire. Austin (and the collective SERVPRO team) has been responsive and professional from the start. He informs me with clarity, follows through without exception, and has served as a great partner through the entire process. I can count on him. He is THE reason I continue to work through SERVPRO as we plan and complete repairs

The SERVPRO team was awesome! I am so impressed by the work performed as well as their exceptional professionalism. A sincere thank you to a special group.

We had the unfortunate incident of dealing with soot/smoke damage to our home. SERVPRO did an amazing job helping us get the damage cleaned up, including the cleaning of carpets and duct work. They went above and beyond working around our schedules to get our home back to the condition it was before the damage.  We highly recommend.

Nobody can truly be prepared for a fire and the damage it creates. Finding a professional company that can simplify the process and look out for your best interest goes a long way to getting through it. I can't thank SERVPRO enough for all they've done for me since then. From packing out all of our stuff, to cleaning and restoring our home and most of all heartfelt communication.

I suffered a devastating fire at my home. It was considered a total loss but SERVPRO of East Mecklenburg/Matthews helped with getting a list and pictures of all contents. They were timely and courteous throughout the whole process. Thanks guys!